Terms of Service

Last updated: May 28, 2026

These Terms of Service ("Terms") govern access to and use of Marqo, including our websites, dashboard, CRM tools, public booking pages, APIs, support channels, and related services (together, the "Service"). The Service is operated by Agilizia ("we", "us", or "our").

The current product is a controlled pilot. Some features may be unavailable, manual, experimental, or subject to separate written activation. WhatsApp automation, assistant workflows, marketing campaigns, billing automation, and guaranteed notification delivery are not part of the default pilot commitment unless agreed separately in writing.

1. The Service

The Service helps businesses create an account, configure a workspace, publish a booking link, manage services, customers, and appointments, and operate appointment lifecycle actions such as confirming, rejecting, cancelling, and rescheduling bookings.

2. Account registration and security

You must provide accurate account and business information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials, controlling workspace access, and all activity under your account.

3. Customer data and authority

You represent that you have the right to provide business, staff, customer, booking, and appointment data to the Service. You are responsible for obtaining any required notices, permissions, and consents from your own customers and team members.

4. Customer responsibilities

• Keep business profile, services, prices, locations, opening hours, and booking availability accurate.
• Honor cancellations, privacy requests, opt-outs, and customer communication preferences.
• Use the Service only for lawful business purposes.
• Comply with privacy, consumer protection, marketing, anti-spam, telecom, tax, and recordkeeping laws that apply to your business.
• Do not upload malware, attempt unauthorized access, misuse another tenant's data, or interfere with the Service.

5. Notifications and third-party providers

The Service may send transactional notifications when a provider is configured. Delivery can depend on third-party providers, recipient systems, provider limits, and correct configuration. We do not guarantee delivery of every email, message, webhook, or notification.

6. Integrations

Any third-party integration, including email, messaging, WhatsApp, analytics, payment, or assistant-related integration, may be subject to separate provider terms, availability, approval, pricing, limits, outages, and enforcement decisions. We are not responsible for third-party provider actions or outages.

7. Fees, trials, and payment

If the Service is offered on a paid basis, you agree to pay applicable fees, taxes, and charges according to the plan, invoice, order form, checkout page, or written agreement that applies to your account. Pilot trials, extensions, cancellation, renewal, and conversion to paid use may be handled manually unless a self-serve billing feature is explicitly provided.

8. Privacy

Our Privacy Policy explains how we collect and process information. Business customers remain responsible for their own privacy notices and customer-facing obligations where required by law.

9. Service changes and availability

We may modify, suspend, or discontinue parts of the Service. We will try to provide reasonable notice for material changes when practical. We do not guarantee uninterrupted, error-free, or always-available operation.

10. Suspension and termination

We may suspend or terminate access if you violate these Terms, create risk or legal exposure, fail to pay fees, misuse the Service, violate third-party platform policies, or use the Service in a way that may harm us, users, providers, or others.

11. Intellectual property

We and our licensors own the Service, software, design, technology, documentation, trademarks, and related intellectual property. You retain ownership of your customer data and content. You grant us a limited right to process it to provide, secure, support, and improve the Service.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and may use it only for purposes related to the Service, unless disclosure is required by law or authorized in writing.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

14. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, goodwill loss, or third-party provider actions. To the fullest extent permitted by law, our total liability for claims related to the Service will not exceed the fees you paid to us for the Service in the three months before the event giving rise to the claim, or USD $100 if no fees were paid.

15. Indemnity

You agree to defend, indemnify, and hold harmless Agilizia, its owners, employees, contractors, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your customer data, your use of the Service, your violation of these Terms, your violation of law, or your misuse of the Service.

16. Governing law

These Terms are governed by the laws of Ireland, without regard to conflict of law rules. Any dispute will be handled in the courts or dispute forum located in Dublin, Ireland, unless applicable law requires otherwise.

17. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use after changes become effective means you accept the updated Terms.

18. Contact

Agilizia
28 Parker House, Myrtle Court, Baldoyle, Dublin, Ireland
Email: contacto@marqo.ia
Website: https://marqo.online